Term and Conditions

These general conditions of sale apply to any order placed on this site.The confirmation of the order by the buyer implies unconditional acceptance of these general conditions of sale which prevail over all previous or specific versions generated by the buyer, including the exchange of e-mail . The following conditions refer to the combined provisions of Legislative Decree n. 50 of 15.1.1992 and of Legislative Decree 206 of 6.9.2005 (Consumer Code) and subsequent.

1. Definitions
Consumer / User / Customer means the person who visits the Site and / or who purchases goods and services from the Supplier and the contract is entered into exclusively within the remote communication system commonly referred to as the “internet”.

2. Product Features
The essential characteristics of the product covered by this contract are described in detail and represented in the online electronic catalog.

3. Sale price
All sales prices of the products indicated in the online electronic catalog are inclusive of VAT and any other tax. The entire site is dedicated to purchases for private individuals (no companies and no professionals). The site is dedicated to sales to private individuals with the issue of the virtual receipt / order copy. It is not possible to request invoices after submitting the order. For purchases with invoice, contact us before placing the order to check its requirements and be directed to the platform dedicated to professionals or companies in the sector.

4. Delivery costs
The delivery costs of the goods, if not already included in the price, will be added as indicated from time to time in the order form. The product price is that indicated in the online catalog, any changes or revocations of the offer will be governed by art. 1336 C.C.The offers of Products presented on the Site are valid within the limit of available stocks and subject to availability from suppliers.The products are presented as exact as possible. Since we cannot guarantee the perfect representation of the Products on the Website, in particular due to the differences in color performance by the Internet navigation software and / or the display screens, MYTHOS cannot be held responsible for the inaccuracy of the photographs that appear on the site. Photos and drawings are purely illustrative, prices may vary due to transcription errors, reductions or changes to tax laws.

5. Payment Method
The Customer can pay for the goods or the service as indicated on the website from time to time: by credit card on a bank circuit external to the supplier organization or by bank transfer to the supplier on the credit institution indicated on the website. As regards the method of payment by credit card, by filling in the appropriate space on the website, the Customer authorizes the supplier to use his credit card, and to debit the amount on his current account in favor of the supplier. total highlighted as the cost of the purchase made online. The whole procedure takes place by a secure connection directly connected to the PayPal system that manages the online payment service, which the Supplier cannot access. If the payment is made by bank transfer, the goods will be sent once the payment has been received.If the customer delays with the payment, we reserve the right to charge the reminder fees.By opting for this payment method, delivery may be delayed for a few days – a period of time that may vary depending on the bank’s processing times.

6. Conclusion of the Contract
With the sending of the order, the contract cannot yet be considered concluded. The contract will be considered concluded after the Customer has put in place the following activities: a. Compilation of the digital form in which it describes its identification data b. Selection of the type of payment chosen c. Final click of sending implying acceptance of these conditions of sale. The Customer undertakes, once the online purchase procedure is concluded, to provide for the printing and storage of these conditions of sale, which he will have already viewed and accepted as an obligatory step in the purchase, as well as the specifications of the product object of the purchase, and this in order to meet the conditions of Legislative Decree 206/2005.The buyer is prohibited from entering false, and / or invented, and / or invented data in the registration procedure necessary to activate the process for the execution of this contract and the related further communications; the personal data and e-mail must be exclusively the customer’s personal data and not of third parties, nor of fantasy, the supplier reserves the right to legally pursue any violation and abuse, in the interest and for the protection of all consumers. The order sent by the Customer will be binding only if the entire order procedure has been completed regularly and correctly without any highlighting of error messages by the Site and is accepted when the goods are shipped. MYTHOS reserves the right not to accept incoming orders even without giving reasons. The Customer elects domicile in the place indicated in the digital form. By entering the Customer’s telephone number and e-mail address, the Customer agrees to the use of these communication systems by the supplier. The contract will NOT be concluded in case of purchase by minors. Once the online purchase procedure is concluded, the Customer undertakes and undertakes to print and keep these General Conditions of Sale, which have already been viewed and accepted during the purchase process.

7. The goods delivery method
Without prejudice to the maximum general limit imposed by Legislative Decree 206/2005, the goods so ordered will be delivered to the Customer by courier, possibly within fourteen days from the day following the receipt of the payment confirmation of the goods, without any delays that could constitute a reason of withdrawal from the contract or give rise to rights to compensation, except as provided for by Legislative Decree 206/2005. The Supplier guarantees the availability of the products listed in its online electronic catalog at the time of publication of the same, but is unable to guarantee that any reordering of sold out lots can be processed, in which case it will notify the Customer and refund the sums already paid, in the forms and in the manner provided for by Legislative Decree 206/2005 The forms of payment and the type of shipment and the related costs and conditions are accepted without reservation at the time of the order confirmation. Delivery is always intended at street level and on the roadside. Very heavy shipments could always travel on pallets with delivery at street level and on the roadside. After two delivery attempts, the shipment goes into storage at the nearest courier branch and the goods must be collected by the buyer at the branch whose address will be communicated in the case of storage after two empty delivery attempts.

8. Withdrawal
For delivery, the presence of the Customer, or his representative, is required at the address indicated in the order. In the event that, at the first delivery step, no one collected the goods, the courier will leave a notice to the Customer; if the goods are not picked up at the second passage, the courier will keep the goods in stock at his warehouse for three days. If the Customer does not collect, the Supplier reserves the right to charge the additional costs deriving from the Customer’s negligence in relation to the failure to collect the shipment. It will also be the faculty of the Supplier to exclude the Customer from subsequent purchases or subordinate the provision of the service to online payment. At the time of withdrawal, if you notice damage to the packaging or not a perfect packaging, it is necessary to write on the delivery receipt “WITH RESERVE OF CONTROL for damaged / wet / unconditional packaging” because it is the only way to be able to contest later, and only if there were, damage to the content (the courier / driver cannot refuse to deliver and accept the control reserve). Never refuse delivery because it is the only way with the reserve of control to start the processes of verification and replacement of the product or discount or return of the goods. Sometimes we change the courier ex officio based on the reports that come to us from the couriers themselves such as strikes, slowdowns in some areas, problems with specific branches in the destination province or already at the start etc. No courier is perfect and we try to make the imperfections as limited as possible.

9. Property Law
The Supplier remains the owner of the goods as long as the payment by the Customer is not credited to the Supplier’s account.

10. Responsibility
The supplier does not assume any responsibility for the disservices attributable due to force majeure such as accidents, explosions, fires, riots, strikes and / or lockouts, earthquakes, floods, damage to IT systems, system crashes, and other similar events that prevented, in whole or in part, to execute the contract within the agreed time. The supplier will not be responsible for any damages, losses and / or costs incurred as a result of the non-execution of the contract for the reasons mentioned above, having the Customer entitled only to the refund of the price paid. The Supplier guarantees compliance with the quality standards relating to the products; any liability relating to the bad condition of the products due to improper handling after delivery is excluded. Any disputes relating to the execution of the service may be raised, under penalty of forfeiture, in the ten days following the delivery of the products. The customer, from the moment he receives the damaged goods or requests their return to the carrier, has direct and exclusive action against the carrier itself. The latter is also liable for the delay in delivering the goods to the recipient. in such cases, the Supplier must be considered exempt from any liability for loss or damage (damage) of the goods from the moment in which the same is delivered without reservation to the carrier for transport. In the event of partial loss or damage not recognizable at the time of delivery, the Customer must report the damage as soon as known, under penalty of forfeiture, no later than eight days from receipt, by registered letter with return receipt. (art.1698 c.c.). Likewise, the supplier is not responsible for any fraudulent or illegal use of credit cards, checks and other means of payment. The Supplier, in fact, at no time during the purchase procedure is able to know the Customer’s credit card number which, via a secure connection, is transmitted directly to PayPal, the service manager.

11. Replacement of the Goods
It is your right to request to replace the goods you have received, in case MYTHOS has sent you a product other than the one you ordered.To request the replacement of the goods, fill in the contact form within 14 working days indicating – Customer’s name ;- Wrong name of the product (s); – Name of the product / s you want to have as a replacement. MYTHOS will send you a courier at your own expense to collect the goods and send the replacement products within 7 working days (in the case of immediate availability of the product) or within 25 working days (in the case of immediate unavailability of the product). Under penalty of ineffectiveness of the right of replacement, all items must not have been used and must be provided with the original packaging and any manuals, without any lack. In the event that the item is no longer available, you will be contacted by our Customer Service who will settle the amount by bank transfer to your bank account. Attention: shipping costs will be charged to the customer if the item received matches the one ordered but is of a size / size / format / taste not suitable for your pet.

12. Customer’s right of withdrawal.
The Customer who for any reason is not satisfied with the purchase made, has the right to withdraw from the contract stipulated, without any penalty and without specifying the reason, as indicated in article 64 of Legislative Decree no. 206/2005 and following, i.e. that for contracts and remote contractual proposals or negotiations outside commercial premises, the consumer has the right to withdraw without any penalty and without specifying the reason, within the term of 14 working days. Although not required by law, in order to improve the service, a brief explanatory note of the reason for withdrawal would be welcome. The right of withdrawal is exercised by sending a written communication by registered letter with acknowledgment of receipt to the supplier address within the deadline.If the delivery of the goods has taken place, the Customer is obliged at his own expense to return it or make it available to the supplier or the person designated by him, within 14 working days from the communication of withdrawal, upon written indication of the chosen return method; in the absence of the foregoing, the return will be deemed made by the traceable postal service.Under penalty of ineffectiveness of the right of withdrawal, all items must not have been used (even partially) and must be provided with the original packaging (the packages must not have been opened) and any manuals, without any lack. If the customer exercises the right of withdrawal in accordance with the above, if the customer does not accept a voucher of the same amount (excluding shipping costs), the supplier will refund the sums already paid no later than 14 days from the date on which he became aware the exercise of the right of withdrawal by the Customer. If the price has been paid by credit card, the supplier will credit the same amount, through the issuing institution, to the customer’s card or if paid by bank transfer and had not already done so, we invite the customer to communicate his bank details. The Goods must be returned via tracked shipping to: MYTHOS – Returns Service – Via Zenetta, 17 – 40057 – Granarolo dell’Emilia (BO). It is understood that MYTHOS will not proceed with the refund until the returned goods can be checked. Shipping costs will be charged to the customer (and therefore will not be refunded) if the item received matches the one ordered. The Customer will not be able to exercise this right for products made to measure or clearly personalized or which, by their nature, cannot be postponed or risk deteriorating or altering rapidly.

13. Protection of Privacy and Cookies
By purchasing on or registering on our site, you will automatically accept our Privacy as detailed in the appropriate “Privacy” section. To record and process buyers’ orders and / or respond to user requests for information, MYTHOS collects personal data concerning these people. They have a right of access, rectification, opposition and suppression of such data, in accordance with the provisions of the law of whose complete regulation it is possible to view them in the appropriate section of the site on Privacy.

14. Modification of the General Conditions of Sale
MYTHOS reserves the right to modify these general conditions of sale. Any new versions of them will be reported on the Site. The online version on the Site at the time of the order by the buyer will prevail over any other version of these previous general conditions of sale.

15. Integrity of the Contract
These general conditions of sale and the summary of the order sent to the buyer form a contractual whole and constitute the entirety of the contractual relationships between the parties.

16. Complaints
Customers who wish to make complaints can send an email to mythosline@gmail.com